Precision, Personalisation and the Human Touch
Ashish Tiwari explains AI-led credit personalisation, while Lloyd Mathias cautions that scale and automation cannot replace empathy, discretion and human understanding.
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Ashish Tiwari explains AI-led credit personalisation, while Lloyd Mathias cautions that scale and automation cannot replace empathy, discretion and human understanding.
Document where human judgement changes the result, publish usable evidence and bring practitioners into rooms where claims can be tested.
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