Carpe Diem: Age of AI
Vatsal Asher argues that AI-led customer engagement needs ethical leadership, cultural sensitivity and human-centred values—not technical capability alone.
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Vatsal Asher argues that AI-led customer engagement needs ethical leadership, cultural sensitivity and human-centred values—not technical capability alone.
Document where human judgement changes the result, publish usable evidence and bring practitioners into rooms where claims can be tested.
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