Change Can’t Be Lip Service / Serve Customers Where They Are
Samyukta Iyer calls for authentic inclusion of transgender customers, while Mridul Shukla shows how digital onboarding and hyper-personalisation can remove friction in banking.
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Samyukta Iyer calls for authentic inclusion of transgender customers, while Mridul Shukla shows how digital onboarding and hyper-personalisation can remove friction in banking.
Restore the context, method and result—then put current work before a standard strong enough to deserve recognition.
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