Why Less Is More? / Empathy + Empowerment
Punit Chahar argues for fewer, better customer choices, while Amit Sinha Roy shows how employee empathy and authority at the point of service create memorable experiences.
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Punit Chahar argues for fewer, better customer choices, while Amit Sinha Roy shows how employee empathy and authority at the point of service create memorable experiences.
Adopt usable standards, make consumer choice operational and place credible industry accountability behind the promise.
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