Sanjiv Kapoor
Former Chief Strategy and Commercial Officer · Vistara
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HT Brand Leadership Series archive material, preserved as the factual spine of this page.
Air travel is now searched and priced dynamically while service disruption becomes public in minutes. Customers judge the whole journey, including what happens when the schedule fails.
Prove value across recovery, reliability and experience; let operations share the brand brief.
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Prove value across recovery, reliability and experience; let operations share the brand brief.
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