BrandMasters · Season 1 · Episode 8

Asha Kharga

Chief Marketing Officer · Axis Bank

  • BrandMasters
  • Axis Bank
  • Chief Marketing Officer
The record

HT Brand Leadership Series archive material, preserved as the factual spine of this page.

What changed since Season 1

Fintech and embedded payments have reset expectations around speed and control. Campaign novelty now expires at the first confusing fee, decline or service handoff.

What is needed now

Judge the promise against the full customer journey and elevate work that changes category behaviour.

Next move

Open the BrandMasters record

Judge the promise against the full customer journey and elevate work that changes category behaviour.

Take the next step